Privacy Policy
Who we are
ZilchWork ("we," "us") is an assumed name (DBA) of Josh Wynn, a sole proprietorship based in Albany, NY (300 Great Oaks Blvd, Albany, NY 12203). This policy explains what we collect, why, and your choices, for visitors to this website and for customers of our service. Contact: 518-629-1415.
What we collect
- Contact and account details you provide, name, business name, email, phone number, and business information you submit during signup and onboarding.
- Demo and service conversations. Conversations with our AI assistant, on this website's demo, by text message, and on phone calls, may be recorded, transcribed, logged, and reviewed to deliver the service, ensure quality, and improve the AI. Our AI assistant identifies itself as AI.
- Payment information. Payments are processed by Stripe. We do not store full card numbers on our systems.
- Usage data, standard web logs and analytics (pages visited, approximate location from IP, device type).
How we use it
- To provide, run, and maintain your CRM and AI agents.
- To respond to inquiries, schedule demos, and provide support.
- To bill you and prevent fraud and abuse (including rate-limiting the public demo).
- To improve our service, including reviewing AI conversations for quality and safety.
- To comply with legal obligations, including telephone-consent and messaging rules.
Text messages and calls
If you provide your phone number, you consent to receive calls and text messages from us or from the business you engaged with, which may be placed by an AI assistant using an artificial voice. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts and HELP for help. We honor opt-outs and applicable calling-hours rules.
Who we share it with
Service providers who run our infrastructure, including Anthropic (AI processing), Twilio (calls and texts), Stripe (payments), and Supabase (hosting and database), under their own safeguards, and only as needed to provide the service. We do not sell your personal information. If a customer's CRM contains your data, that customer controls it; we process it on their behalf.
Storage and security
Data is encrypted in transit and at rest and isolated per account. We retain data for as long as your account is active or as needed for the purposes above, then delete or anonymize it.
Your choices
- Customers can export their data anytime and can request deletion of their account data.
- You may opt out of marketing texts (STOP) and emails (unsubscribe) at any time.
- Depending on where you live, you may have rights to access, correct, or delete your personal information, call us at 518-629-1415 and we'll handle it.
Children
Our services are for businesses and are not directed to anyone under 18.
Changes
We'll post any changes to this policy on this page with a new "last updated" date.